For products that are not shipped or out of stock, you can click here to exchange or return. For products already shipped, you cannot exchange or return before you receive them.

Normally you are expected to receive your package in 8-16 business days, except pre-sale items and items out of stock. 

You can click here to submit your return request. Specific steps: the tracking number link in the website---order details---return We accept return applications within 30 days from the date of delivery. Items in your package need to remain intact. Several items are not allowed to return or exchange, click Return Policy to know more.

Yes, you need to pay for it. You’d better check our product information and confirm the order information before placing the order.

No, the address on the package is the overseas transshipment warehouse of the logistics party. You need to return the items to our warehouse, and you will get authorization from us by email with our return address after you submit your return request.

Please check all areas where a delivery may have taken place (community mailbox, the front desk of an apartment building, a neighbor’s house). If the order has not been found, please email fasinhome01@gmail.com and we will assist you as quickly as possible.

Prices displayed on the website do not include taxes.